ePortal Support Resources

New ICON Schools:

• Principals login to ePortal for the first time (for new ICON schools) - QRG - ePortal - First time ePortal Login - principals & school admin.

Onboarding staff/ parents to the ICON ePortal

• Providing staff access to ePortal - QRG - Onboard School Staff to the ICON ePortal.

• Onboarding parents to the ICON ePortal -
  Fact Sheet- Onboard parents to the ePortal (for schools using ICON Community Portal), and QRG -ePortal - ePortal Admin- Parent onboarding.

• Providing non-payroll employees access to ePortal - Info Sheet - Onboard non-payroll employees.

Managing access to apps and passwords

• Providing staff access to apps via ePortal & resetting passwords - QRG - Managing staff access to apps & Resetting passwords.

Troubleshooting Parent Access

• A troubleshooting guide is available to assist parents to access the Portal - Info Sheet - ICON ePortal Admin- Troubleshoot Parent Portal Issues

MACS Shared Services Schools:

• Provide principal approval access for approving digital onboarding forms - QRG - Manage Staff access (Principal approval)

Logging into the ICON ePortal

• First-time login to ICON Portal for staff, and managing passwords - Guide: ICON ePortal - Staff First-time Login to ICON Portal & Password change.

Managing details

MACS Shared Services Schools:

• Update personal payroll details for staff in MACS SS schools - QRG - MACS SS Payroll - ePortal -Employee update personal payroll details

Logging into the ICON ePortal

• Guide for new parents to verify their details and log into the Portal for the first time - Guide - ICON Portal - Parent verification and first time login to Portal.

Managing details and passwords

• Guide for parents to log in, review details and reset passwords - Parent User Guide.

Troubleshooting Parent access to the ePortal

• A troubleshooting guide is available to assist parents to access the Portal - Parent Info Sheet – Troubleshoot Portal login issues