HEAT Self Service (HSS) - ICON Schools
HEAT Self Service (HSS) is a web-based application that enables nominated staff at ICON schools to view all the service requests submitted by their school to the Service Desk. The development of the HEAT School Self Service Dashboard is an important step in increasing transparency between ICON schools and the ICON support teams.
The HEAT School Dashboard - ICON Services User Guide (for non-Shared Services schools), provides school leaders with an overview of the Heat School Dashboard. The guide includes instructions for logging into the Heat Dashboard as well as information for users who have difficulty logging into the dashboard. Instructions for enabling new users to gain access to the dashboard are also included.
HEAT Self Service (HSS) for Shared Services schools is a web-based application that enables ICON School Admins to view all the Service Requests submitted by their school to the MACS Shared Services Teams as well as requests submitted to the Service Desk.
Before you can commence using HSS for MACS Shared Services schools, you will need to register. Applicants will be notified when their registration has been completed and HEAT Account has been made active.
Once the account is activated, please use the MACS SS - HEAT User Guide to navigate the system.
Refer to the relevant pages on this website or ICON Support Documentation for additional information, guides and resources.
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See the Contact page for details and operating hours.