ICON Consulting Services
ICON Consultants
ICON Consultants provide online or onsite support to schools. The following is a list of services provided by the ICON consultants:
Use business expertise and knowledge of ICON to advise schools on best practice strategies in the use of ICON applications.
Troubleshoot incidents that cannot be resolved by the level 1 - eAdmin School Support team.
Work closely with schools to resolve their issues.
Uncover operational inefficiencies, and problems and work with schools and technical teams to implement changes to the applications.
Analyse and evaluate school requirements and feedback, as well as business goals.
Formulate and recommend requirements for ICON applications in line with school feedback and business goals.
Assist with the implementation of recommended changes.
Onsite Support for Schools
ICON Consultants and ICON Trainers can provide onsite support for schools in cases where:
A new school requires follow-up support.
A school has new staff who are required to perform administrative or other tasks using ICON.
Onsite support or training is more appropriate eg. 'just-in-time' training, or support that can only be provided onsite, eg. Electronic banking.
There is illness or key staff are absent for some time and cannot perform their duties.
eAdmin Consultants
ICON eAdmin Consultants are subject matter experts in eSIS, eFIN and eHR. Where a school's support request cannot be resolved at 'first call' the eAdmin consultants can support schools with their issues.
eLearn Consultants
The ICON eLearn Consultants are subject matter experts in the ICON ePortal and the eSIS 'eLearn' modules eg. attendance, student semester reporting, pastoral care, and Community Portal including excursions & parent-teacher interviews. They also have expertise in how student data within eSIS is provided to other third-party applications such as The Insight Assessment Platform and ePlan.
Meet the Team
Collectively, the ICON eAdmin consultants carry nearly 30 years of administration experience working in Primary and Secondary Schools. They have expertise in financial management (including accounts receivable/debtors), as well as the management of student information.
The ICON eLearn consultants have worked in both primary and secondary schools. They have a deep knowledge of the eSIS 'eLearn' modules and ePortal and collaborate with staff in student learning services to ensure ICON processes support the policy and guidelines of CECV or the diocese.
eAdmin Consultants
Jennifer Ali
Laurel Hill (BBus-CPA)
Maree Valles (BBus)
eLearn Consultants
Cathy O'Halloran
Richard Callanan
Sudeepti Maddala
Contact
For ICON school support, you can contact the service desk any time via email at ictsupport@macs.vic.edu.au or via phone 03 9267 0422 between 8.00am–5.30 pm.
Support requests that cannot be immediately resolved will be escalated to ICON Consultants. Note that users can raise a support ticket and request it be assigned directly to a team member above.